Unify Multi-Channel Communications with Our Advanced Inbox
No credit card required
90%
of recipients reply back within 30 minutes
70%
improvement in overall brand perception
99%
of messages are successfully delivered
80%
of customers prefer messaging for customer service
Manage Conversations in a Single Multichannel Messaging Platform
Experience Two-Way Communication with Unified Inbox
The TopMessage Unified Messaging Inbox is a centralized hub that consolidates all your messages from various channels, such as SMS and WhatsApp, into one efficient interface. This unified approach empowers you to maintain seamless one-on-one communication by receiving real-time notifications of all incoming messages.
Streamline Customer Support with Advanced Features
Our platform lets you easily prioritize, respond to, and resolve conversations, streamlining your customer support process. Essential features like message search, conversation threading, and robust filtering options enhance your communication workflows for SMS and WhatsApp.
Available Channels
Build Stronger Relationships with Our Communication Channels
WhatsApp Inbox
Enrich your messages with multimedia files to deliver a superior experience
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Why Choose TopMessage for Your Unified Messaging Inbox
All-Inclusive Solution
Seamlessly manage all communication channels in a single inbox. This integration enables your teams to efficiently address customer concerns through a unified interface, eliminating the need to juggle multiple platforms.
Advanced AI Features
Utilize TopMessage AI to generate responses for your SMS and WhatsApp inquiries automatically. This feature ensures smarter, faster, and more efficient conversations, allowing your team to focus on more complex issues.
Saved Replies
Use message templates as saved replies to frequently asked questions to streamline communication, reducing errors and providing quick, consistent responses.
Prioritized Conversations
Manage your workload efficiently by prioritizing conversations from all messaging channels, ensuring that you promptly address urgent issues while handling less critical matters appropriately.
Rich Media Support
Easily exchange videos, product links, images, audio, files, and other content during conversations for a complete exchange of information, enhancing the communication experience.
Automated Messaging
Utilize scheduled messages for all instances to streamline your workflow and save time. Send messages automatically based on each recipient’s needs and time zone, ensuring timely communication without manual intervention.
How It Works
Engaging with TopMessage on Unified Messaging Inbox
Steps
Get Your Numbers
Subscribe to the Multichannel Plan to enable a textable number for each channel. If you need more than one number per channel, create a Custom Plan by adding the desired quantity for each channel.
Share Your Numbers
Share your numbers and let your audience choose their preferred channel. Add a call-to-action button or publish a link or QR code on your website to open your SMS and WhatsApp numbers, facilitating easy and accessible communication with your business.
Receive and Prioritize
Get dashboard notifications whenever a new SMS or WhatsApp message is received in your unified inbox. Prioritize each message based on urgency for efficient handling.
Reply to Incoming Messages
Quickly respond to customer inquiries using reactions, quick replies, and AI-suggested text. Enhance your communication by sharing multimedia files directly from your unified inbox, making your interactions more dynamic and engaging.
Close Resolved Conversations
Organize and clean up your unified messaging inbox by closing resolved inquiries, ensuring streamlined communication workflows.
Key Features ofthe Unified Messaging Inbox
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Dynamic Templates
Virtual Numbers
TopMessage AI
Automated Messaging
Enriched Content
Analytics and Reporting
Integration with other tools
Contacts Management
QR Codes Generation
Conversations Prioritization
Dynamic Templates
Easily create and save SMS and WhatsApp templates with multimedia and interactive buttons to quickly address common inquiries across all communication channels.
Personalized Content
- Time Optimization
- Streamlined Operations
Virtual Numbers
Manage SMS communications and receive responses directly into the unified inbox using virtual numbers (applicable only for SMS).
- Local Presence
- Free Incoming Messages
- 2-Way Communication
TopMessage AI
Leverage TopMessage AI to elevate your content quality, rectify spelling and grammar errors, and optimize interactions for effortless two-way communication.
- Reduced Errors
- Content Creation
- Higher Respone Rate
Automated Messaging
Schedule WhatsApp and SMS messages directly from your unified messaging inbox using automated scheduling, even when you're not available.
- Time Optimization
- Simple Setup
- 24/7 Availability
Enriched Content
Elevate your WhatsApp messages with multimedia content such as images, videos, audio, documents, and interactive buttons.
- Media Attachment
- Interactive Buttons
- Multilanguage Messages
Analytics and Reporting
Regularly track and analyze the performance of your SMS and WhatsApp communication. Key metrics include delivery, open, response, and click-through rates, allowing you to identify trends and measure engagement.
- Cross Channel Monitoring
- Real-Time Data
- Actionable Insights
Integration with other tools
Easily integrate your unified inbox with other customer support tools, CRMs, chatbots, and more using Zapier or by building your integration with our open API.
- Easy Integration
- Scalable Solution
- Automated Messages
Contacts Management
Efficiently manage and segment your contacts for both SMS and WhatsApp within the integrated contacts management area. Store new contacts, apply labels, and add personalized notes to them.
- Segmentation
- Personalization
- Effectiveness
QR Codes Generation
Generate dedicated QR codes for your SMS and WhatsApp channels with customized pre-filled text. Enable your audience to scan and start conversations with you effortlessly.
- Enhanced Engagement
- Increased Reach
- Better Customer Experience
Conversations Prioritization
Prioritize urgent messages received from all channels in the unified system using our specialized tool to address them first, ensuring essential matters are handled promptly.
- Increase Customer Satisfaction
- Enhanced Conversation Handling
- Optimized Wait Time
Integration and Compatibility
Effortlessly centralize your multi-channel two-way messaging with our versatile API or plug-and-play no-code integrations for your comprehensive messaging hub. Seamlessly connect our messaging solution with various CRM, chatbots, and marketing tools using popular workflow builders such as Zapier to HubSpot, Salesforce, Pipedrive, Gmail, and beyond.
Data Synchronization
Ensure smooth data exchange between TopMessage and your existing systems, keeping information up-to-date across all platforms.
Multimedia Exchanges
Enhance communication efficiency by facilitating multimedia content sharing through integrated workflows.
Optimized Workflows
Streamline your processes with automation and synchronized data, reducing manual tasks and improving operational efficiency.
Advanced Features
Maximize your messaging strategy by integrating it with TopMessage’s unified inbox solution. Utilize automation across your customers' preferred channels to enhance the customer support process, send order notifications, and facilitate instant feedback collection, all while seamlessly integrating communication strategies across both SMS and WhatsApp.
Interactive Communication
Enhance audience engagement with dynamic messages that include dynamic and interactive elements like multimedia files, text formatting, message reactions, Call-to-Action buttons, and Quick Reply options.
Date-based Automation
Date-based automation schedules messages for specific dates and times, ensuring your communication is sent precisely when it’s most effective. Whether sending a reminder before an event, a follow-up after purchase, or a celebratory message on an anniversary, date-based automation keeps your messaging timely and relevant.
Smart Flow Builder
Create an exceptional messaging journey combining WhatsApp and SMS, guiding users from onboarding to retention. Welcome new leads as they join your contact list, provide support and information to trial users, and nurture them towards becoming loyal customers.
FAQs
What defines a Unified Messaging Inbox?
How do templates work within the Unified Messaging Inbox for SMS and WhatsApp?
What AI tools are available in the Messaging Inbox to improve communication across platforms?
AI Text Improvement
Spelling and Grammar Correction:
Spelling and Grammar Correction:
How can I import and manage my contact list for both SMS and WhatsApp?
Import Contacts from CSV or Excel Files:
Add Contacts Directly from Your Messaging Inbox:
Can I integrate the Unified Messaging Inbox with other business tools?
What are the benefits of using a Messaging Inbox that supports SMS and WhatsApp?
Unified Communication:
Enhanced Customer Reach:
Improved Customer Experience:
Cost-Effectiveness:
Increased Efficiency:
Get Started Today
Optimize Your Communication Strategy – Get Started with Our Unified Messaging Inbox Today!
