Unify Multi-Channel Communications with Our All-in-One Inbox
No credit card required
90%
of recipients reply back within 30 minutes
70%
improvement in overall brand perception
99%
of messages are successfully delivered
80%
of customers prefer messaging for customer service
Manage Conversations in a Single Multichannel Messaging Platform
Experience Two-Way Communication with Unified Inbox
The TopMessage unified messaging inbox is a centralized hub that consolidates all your messages from SMS inbox and WhatsApp inbox into a unified messaging interface. This all-in-one inbox enables seamless one-on-one communication, with real-time notifications for every incoming message.
Streamline Customer Support with Advanced Features
TopMessage lets you easily prioritize, respond to, and resolve conversations, streamlining your customer support process. Built-in tools like message search, conversation threading, and advanced filtering help you manage communication workflows across SMS and WhatsApp more effectively.
Available Channles
Build Stronger Relationships with Our Communication Channels
SMS Inbox
Deliver exceptional customer service through the TopMessage SMS inbox, integrated into your all-in-one inbox.
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WhatsApp Inbox
Enrich your messages with multimedia files for a superior customer experience, fully supported by seamless inbox integration.
Explore moreWhy Choose TopMessage for Your Unified Messaging Inbox
All-Inclusive Solution
Seamlessly manage all communication channels in a single, all-in-one inbox. This unified interface helps your team handle messaging campaigns efficiently, without jumping between platforms.
Advanced AI Features
Use TopMessage AI to generate smart, automated replies for SMS and WhatsApp. Free your team to focus on complex issues while AI handles the routine.
Saved Replies
Create templates for frequently asked questions to speed up responses, minimize errors, and ensure consistency across all conversations.
Prioritized Conversations
Stay organized by prioritizing conversations from every channel. Urgent messages are surfaced first, so you can respond quickly when it matters most.
Rich Media Support
Send and receive videos, images, product links, audio, and other media to deliver a complete customer experience.
Automated Messaging
Save time with scheduled messages tailored to each recipient’s needs and time zone. Automate follow-ups, reminders, and more with ease.
How It Works
Engaging with TopMessage on Unified Messaging Inbox
Steps
Get Your Numbers
Subscribe to the Multichannel Plan to enable a textable number for each channel. If you need more than one number per channel, create a Custom Plan by adding the desired quantity for each channel.
Share Your Numbers
Easily share your SMS and WhatsApp numbers with customers using direct links, QR codes, or embedded tools.
Receive and Prioritize
Messages from all channels are delivered into your all-in-one inbox, where you can sort, filter, and prioritize based on urgency and context.
Reply to Incoming Messages
Respond to messages manually, use saved replies, or enable AI-generated responses for faster communication.
Close Resolved Conversations
Mark completed threads as resolved to keep your team focused and your inbox organized.
Key Features ofthe Unified Messaging Inbox
Get started fast with our solutions
Dynamic Templates
Virtual Numbers
TopMessage AI
Automated Messaging
Enriched Content
Analytics and Reporting
Integration with other tools
Contacts Management
QR Codes Generation
Conversations Prioritization
Dynamic Templates
Easily create and save SMS and WhatsApp templates with multimedia and interactive buttons to quickly address common inquiries across all communication channels.
Personalized Content- Time Optimization
- Streamlined Operations
Virtual Numbers
Manage SMS communications and receive responses directly into the all-in-one inbox using virtual numbers (applicable only for SMS).
- Local Presence
- Free Incoming Messages
- 2-Way Communication
TopMessage AI
Leverage TopMessage AI to elevate your content quality, rectify spelling and grammar errors, and optimize interactions for effortless two-way communication.
- Reduced Errors
- Content Creation
- Higher Response Rate
Automated Messaging
Schedule WhatsApp and SMS messages directly from your unified messaging inbox using automated scheduling, even when you're not available.
- Time Optimization
- Simple Setup
- 24/7 Availability
Enriched Content
Elevate your WhatsApp messages with multimedia content such as images, videos, audio, documents, and interactive buttons.
- Media Attachment
- Interactive Buttons
- Multilanguage Messages
Analytics and Reporting
Regularly track and analyze the performance of your SMS and WhatsApp communication. Key metrics include delivery, open, response, and click-through rates, allowing you to identify trends and measure engagement.
- Cross Channel Monitoring
- Real-Time Data
- Actionable Insights
Integration with other tools
Easily integrate your unified inbox with other customer support tools, CRMs, chatbots, and more using Zapier or by building your integration with our open API, ensuring smooth inbox integration across your workflows.
- Easy Integration
- Scalable Solution
- Automated Messages
Contacts Management
Efficiently manage and segment your contacts for both SMS and WhatsApp within the integrated contacts management area. Store new contacts, apply labels, and add personalized notes to them.
- Segmentation
- Personalization
- Effectiveness
QR Codes Generation
Generate dedicated QR codes for your SMS and WhatsApp channels with customized pre-filled text. Enable your audience to scan and start conversations with you effortlessly.
- Enhanced Engagement
- Increased Reach
- Better Customer Experience
Conversations Prioritization
Prioritize urgent messages received from all channels in the unified system using our specialized tool to address them first, ensuring essential matters are handled promptly.
- Increase Customer Satisfaction
- Enhanced Conversation Handling
- Optimized Wait Time
Integration and Compatibility
Effortlessly centralize your multi-channel two-way messaging with our versatile API or plug-and-play no-code integrations for your comprehensive messaging hub. Seamlessly connect our messaging solution with various CRMs, chatbots, and marketing tools using popular workflow builders such as Zapier, HubSpot, Salesforce, Pipedrive, Gmail, and beyond.
Data Synchronization
Ensure smooth data exchange between TopMessage and your existing systems, keeping information up to date across all platforms. This real-time sync strengthens your inbox integration and customer visibility.
Multimedia Exchanges
Enhance communication efficiency by facilitating multimedia content sharing through integrated workflows within your all-in-one inbox.
Optimized Workflows
Streamline your processes with automation and synchronized data, reducing manual tasks and improving operational efficiency across every messaging channel.
Advanced Features
Maximize your messaging strategy by integrating it with TopMessage's unified inbox solution. Utilize automation across your customers' preferred channels to enhance the customer support process, send order notifications, and facilitate instant feedback collection, while seamlessly integrating communication strategies across both SMS and WhatsApp.
Interactive Communication
Enhance audience engagement with dynamic messages that include interactive elements like multimedia files, text formatting, message reactions, Call-to-Action buttons, and Quick Reply options—sent and managed from your all-in-one inbox.
Date-based Automation
Date-based automation schedules messages for specific dates and times, ensuring your communication is sent precisely when it’s most effective. Whether sending a reminder before an event, a follow-up after purchase, or a celebratory message on an anniversary, date-based automation keeps your messaging timely and relevant.
Smart Flow Builder
Create an exceptional messaging journey that combines WhatsApp and SMS, guiding users from onboarding to retention—all managed from your unified messaging inbox. Welcome new leads, provide support during trials, and nurture customers toward long-term loyalty.
FAQs
What defines a Unified Messaging Inbox?
What’s the difference between a shared inbox and a unified messaging inbox?
How do templates work within the Unified Messaging Inbox for SMS and WhatsApp?
AI Text Improvement
Spelling and Grammar Correction:
Character Limit Optimization
What AI tools are available in the Messaging Inbox to improve communication across platforms?
Import Contacts from CSV or Excel Files:
Add Contacts Directly from Your Messaging Inbox:
How can I import and manage my contact list for both SMS and WhatsApp?
What are the benefits of using a Messaging Inbox that supports SMS and WhatsApp?
Unified Communication:
Enhanced Customer Reach:
Improved Customer Experience:
Cost-Effectiveness:
Increased Efficiency:
Get Started Today
Optimize Your Communication Strategy - Get Started with Our Unified Messaging Inbox Today!
