Unify Multi-Channel Communications with Our All-in-One Inbox

Manage WhatsApp and SMS from a single, all-in-one inbox. Centralize customer conversations, streamline your workflow, and never miss a message—no switching apps, no confusion.

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Customer support rep using TopMessage's all-in-one inbox to manage SMS and WhatsApp messages

Real People. Real Conversations. One All-in-One Inbox.

Man on the street receiving an SMS appointment reminder through the messaging single inbox
Elderly man in the snow checking WhatsApp for location details via unified messaging inbox
Teen in a red cap reading a WhatsApp message in TopMessage’s all-in-one inbox
Tattooed concertgoer viewing a WhatsApp invite to a rock festival via the unified messaging inbox
Traveler at the station checking an SMS taxi update in a centralized messaging single inbox
Young woman with juice reading an SMS concert ticket confirmation using an all-in-one inbox
Urban shopper receiving an SMS billing statement powered by inbox integration

Why Businesses Rely on Messaging

90%

of recipients reply back within 30 minutes

70%

improvement in overall brand perception

99%

of messages are successfully delivered

80%

of customers prefer messaging for customer service

Manage Conversations in a Single Multichannel Messaging Platform

Experience Two-Way Communication with Unified Inbox

The TopMessage unified messaging inbox is a centralized hub that consolidates all your messages from SMS inbox and WhatsApp inbox into a unified messaging interface. This all-in-one inbox enables seamless one-on-one communication, with real-time notifications for every incoming message.

Streamline Customer Support with Advanced Features

TopMessage lets you easily prioritize, respond to, and resolve conversations, streamlining your customer support process. Built-in tools like message search, conversation threading, and advanced filtering help you manage communication workflows across SMS and WhatsApp more effectively.

Available Channles

Build Stronger Relationships with Our Communication Channels

SMS Inbox

SMS Inbox

Deliver exceptional customer service through the TopMessage SMS inbox, integrated into your all-in-one inbox.

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WhatsApp Inbox

WhatsApp Inbox

Enrich your messages with multimedia files for a superior customer experience, fully supported by seamless inbox integration.

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Why Choose TopMessage for Your Unified Messaging Inbox

All-Inclusive Solution

Seamlessly manage all communication channels in a single, all-in-one inbox. This unified interface helps your team handle messaging campaigns efficiently, without jumping between platforms.

Advanced AI Features

Use TopMessage AI to generate smart, automated replies for SMS and WhatsApp. Free your team to focus on complex issues while AI handles the routine.

Saved Replies

Create templates for frequently asked questions to speed up responses, minimize errors, and ensure consistency across all conversations.

Prioritized Conversations

Stay organized by prioritizing conversations from every channel. Urgent messages are surfaced first, so you can respond quickly when it matters most.

Rich Media Support

Send and receive videos, images, product links, audio, and other media to deliver a complete customer experience.

Automated Messaging

Save time with scheduled messages tailored to each recipient’s needs and time zone. Automate follow-ups, reminders, and more with ease.

How It Works

Engaging with TopMessage on Unified Messaging Inbox

Steps

Get Your Numbers

Share Your Numbers

Receive and Prioritize

Reply to Incoming Messages

Close Resolved Conversations

Get Your Numbers

Subscribe to the Multichannel Plan to enable a textable number for each channel. If you need more than one number per channel, create a Custom Plan by adding the desired quantity for each channel.

TopMessage subscription plans for activating SMS and WhatsApp channels in the all-in-one inbox

Share Your Numbers

Easily share your SMS and WhatsApp numbers with customers using direct links, QR codes, or embedded tools.

Sharing SMS and WhatsApp numbers through unified messaging inbox channel selection

Receive and Prioritize

Messages from all channels are delivered into your all-in-one inbox, where you can sort, filter, and prioritize based on urgency and context.

Prioritizing incoming messages in an all-in-one inbox with tags for urgency levels across SMS and WhatsApp

Reply to Incoming Messages

Respond to messages manually, use saved replies, or enable AI-generated responses for faster communication.

Replying to SMS and WhatsApp in a unified messaging inbox using AI-generated message suggestions

Close Resolved Conversations

Mark completed threads as resolved to keep your team focused and your inbox organized.

Support conversation marked as resolved in all-in-one inbox for SMS and WhatsApp

Key Features ofthe Unified Messaging Inbox

Get started fast with our solutions

Dynamic Templates

Virtual Numbers

TopMessage AI

Automated Messaging

Enriched Content

Analytics and Reporting

Integration with other tools

Contacts Management

QR Codes Generation

Conversations Prioritization

Dynamic Templates

Easily create and save SMS and WhatsApp templates with multimedia and interactive buttons to quickly address common inquiries across all communication channels.

Check Purple IconPersonalized Content
Check Purple IconTime Optimization
Check Purple IconStreamlined Operations
Screenshot of TopMessage's dashboard showing various pages and tools

Virtual Numbers

Manage SMS communications and receive responses directly into the all-in-one inbox using virtual numbers (applicable only for SMS).

Check Purple IconLocal Presence
Check Purple IconFree Incoming Messages
Check Purple Icon2-Way Communication
Screenshot of TopMessage's dashboard showing various pages and tools

TopMessage AI

Leverage TopMessage AI to elevate your content quality, rectify spelling and grammar errors, and optimize interactions for effortless two-way communication.

Check Purple IconReduced Errors
Check Purple IconContent Creation
Check Purple IconHigher Response Rate
Screenshot of TopMessage's dashboard showing various pages and tools

Automated Messaging

Schedule WhatsApp and SMS messages directly from your unified messaging inbox using automated scheduling, even when you're not available.

Check Purple IconTime Optimization
Check Purple IconSimple Setup
Check Purple Icon24/7 Availability
Screenshot of TopMessage's dashboard showing various pages and tools

Enriched Content

Elevate your WhatsApp messages with multimedia content such as images, videos, audio, documents, and interactive buttons.

Check Purple IconMedia Attachment
Check Purple IconInteractive Buttons
Check Purple IconMultilanguage Messages
Screenshot of TopMessage's dashboard showing various pages and tools

Analytics and Reporting

Regularly track and analyze the performance of your SMS and WhatsApp communication. Key metrics include delivery, open, response, and click-through rates, allowing you to identify trends and measure engagement.

Check Purple IconCross Channel Monitoring
Check Purple IconReal-Time Data
Check Purple IconActionable Insights
Screenshot of TopMessage's dashboard showing various pages and tools

Integration with other tools

Easily integrate your unified inbox with other customer support tools, CRMs, chatbots, and more using Zapier or by building your integration with our open API, ensuring smooth inbox integration across your workflows.

Check Purple IconEasy Integration
Check Purple IconScalable Solution
Check Purple IconAutomated Messages
Screenshot of TopMessage's dashboard showing various pages and tools

Contacts Management

Efficiently manage and segment your contacts for both SMS and WhatsApp within the integrated contacts management area. Store new contacts, apply labels, and add personalized notes to them.

Check Purple IconSegmentation
Check Purple IconPersonalization
Check Purple IconEffectiveness
Screenshot of TopMessage's dashboard showing various pages and tools

QR Codes Generation

Generate dedicated QR codes for your SMS and WhatsApp channels with customized pre-filled text. Enable your audience to scan and start conversations with you effortlessly.

Check Purple IconEnhanced Engagement
Check Purple IconIncreased Reach
Check Purple IconBetter Customer Experience
Screenshot of TopMessage's dashboard showing various pages and tools

Conversations Prioritization

Prioritize urgent messages received from all channels in the unified system using our specialized tool to address them first, ensuring essential matters are handled promptly.

Check Purple IconIncrease Customer Satisfaction
Check Purple IconEnhanced Conversation Handling
Check Purple IconOptimized Wait Time
Screenshot of TopMessage's dashboard showing various pages and tools

Integration and Compatibility

Effortlessly centralize your multi-channel two-way messaging with our versatile API or plug-and-play no-code integrations for your comprehensive messaging hub. Seamlessly connect our messaging solution with various CRMs, chatbots, and marketing tools using popular workflow builders such as Zapier, HubSpot, Salesforce, Pipedrive, Gmail, and beyond.

Data Synchronization

Ensure smooth data exchange between TopMessage and your existing systems, keeping information up to date across all platforms. This real-time sync strengthens your inbox integration and customer visibility.

Multimedia Exchanges

Enhance communication efficiency by facilitating multimedia content sharing through integrated workflows within your all-in-one inbox.

Optimized Workflows

Streamline your processes with automation and synchronized data, reducing manual tasks and improving operational efficiency across every messaging channel.

Advanced Features

Maximize your messaging strategy by integrating it with TopMessage's unified inbox solution. Utilize automation across your customers' preferred channels to enhance the customer support process, send order notifications, and facilitate instant feedback collection, while seamlessly integrating communication strategies across both SMS and WhatsApp.

Interactive Communication

Enhance audience engagement with dynamic messages that include interactive elements like multimedia files, text formatting, message reactions, Call-to-Action buttons, and Quick Reply options—sent and managed from your all-in-one inbox.

Date-based Automation

Date-based automation schedules messages for specific dates and times, ensuring your communication is sent precisely when it’s most effective. Whether sending a reminder before an event, a follow-up after purchase, or a celebratory message on an anniversary, date-based automation keeps your messaging timely and relevant.

Smart Flow Builder

Create an exceptional messaging journey that combines WhatsApp and SMS, guiding users from onboarding to retention—all managed from your unified messaging inbox. Welcome new leads, provide support during trials, and nurture customers toward long-term loyalty.

FAQs

What defines a Unified Messaging Inbox?

A unified messaging inbox is a centralized platform where you can view, manage, and respond to conversations from multiple channels, like SMS and WhatsApp, in one streamlined interface. TopMessage's all-in-one inbox eliminates the need to switch between tools, helping you work faster and smarter.

What’s the difference between a shared inbox and a unified messaging inbox?

A shared inbox typically supports one channel (like email), while a unified messaging inbox merges multiple platforms, like SMS and WhatsApp, into one tool for streamlined customer communication.

How do templates work within the Unified Messaging Inbox for SMS and WhatsApp?

Templates allow you to pre-save responses to frequently asked questions or common support scenarios. You can include media, buttons, and variables to personalize your replies within the unified messaging inbox.

What AI tools are available in the Messaging Inbox to improve communication across platforms?

TopMessage AI suggests relevant replies, auto-corrects grammar, and helps you deliver faster, smarter responses across SMS and WhatsApp—all within your all-in-one inbox.

How can I import and manage my contact list for both SMS and WhatsApp?

You can import contacts manually or through integrations with your CRM or other tools. Use segmentation, tags, and notes to organize your audience directly in the messaging single inbox.

What are the benefits of using a Messaging Inbox that supports SMS and WhatsApp?

You can centralize your customer conversations, improve response time, and offer consistent service across channels. With an all-in-one inbox, your team works more efficiently and your customers get faster, more reliable support.

Can I integrate the Unified Messaging Inbox with other business tools?

Yes. You can integrate TopMessage with CRMs, chatbots, marketing software, and other systems using our API or no-code connectors like Zapier, ensuring smooth inbox integration across your workflows

Get Started Today

Optimize Your Communication Strategy - Get Started with Our Unified Messaging Inbox Today!

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