Optimize Communication with TopMessage's SMS Inbox!

Receive unlimited incoming SMS messages for free, manage, and reply from TopMessage's user-friendly inbox.

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98%

of SMS messages are opened by recipients

90%

of SMS messages are read within 3 minutes

35%

of recipients click through message links

91%

of customers prefer SMS for customer support

Encourage Engagement by Implementing SMS Customer Support

The ultimate solution for streamlined SMS management

TopMessages SMS inbox is the central place for reading, responding to, and managing SMS messages received on all your virtual mobile numbers and short codes. It empowers you to streamline customer interactions and maintain one-on-one communication by gathering opt-ins and feedback from your subscribers. Additionally, it enables instant SMS customer support and addressing your customers' inquiries via the most accessible channel.

Effortless SMS Management with TopMessage's Inbox

With its intuitive interface and a suite of powerful features, including real-time notifications, leveraging AI-suggested responses, saving replies as reusable templates, prioritizing conversations, and effortlessly closing answered inquiries, managing your SMS conversations are simple and efficient. The platform offers easy registration and supports desktop use, ensuring seamless access and convenience. Experience seamless and efficient SMS communication with TopMessage today!

How It Works

Engaging with TopMessage on SMS Inbox

Steps

Get Your SMS Number
Share Your SMS Number
Receive and Prioritize
Reply to Incoming SMS Messages
Close Resolved Conversations

Get Your SMS Number

Subscribe to the Pro Plan for a local number, or create a Custom Plan with a phone number from your desired country. A virtual mobile number will be seamlessly assigned to your account based on your selection.

Screenshot of TopMessage's pricing plans page

Share Your SMS Number

Publishing your phone number lets your audience know you are ready to receive SMS messages. Add a call-to-action button in your campaign, or provide a QR code or link to open your SMS number.

Screenshot of TopMessage's API SMS QR code generation page

Receive and Prioritize

Get dashboard notifications of new SMS replies and prioritize conversations based on importance and engagement. Filter and sort high-priority messages to reply to them first.

Screenshot of TopMessage's unified messaging inbox with conversation priorities

Reply to Incoming SMS Messages

Use AI-suggested replies and saved templates to respond to messages promptly. Send them immediately or schedule them for later delivery to ensure efficient communication.

Screenshot of the TopMessage's AI assistant tool

Close Resolved Conversations

Effectively close and archive resolved messages to maintain an organized inbox and streamline communication workflows.

Screenshot of TopMessage's unified messaging inbox with resolved SMS conversations

Key Features ofthe SMS Inbox

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Dynamic Templates

Virtual Numbers

TopMessage AI

Automated Messaging

Enriched Content

Analytics and Reporting

Integrations with other apps

Contacts Management

QR Codes Generation

Conversations Prioritization

Dynamic Templates

Create and store templates in our library or instantly save replies directly from your SMS inbox to address common questions and streamline your workflow.

  • Check Purple IconPersonalization
  • Check Purple IconDirect Engagement
  • Check Purple IconCanned Replies
Screenshot of TopMessage's dashboard showing various pages and tools

Virtual Numbers

Obtain multiple local or international virtual mobile numbers for two-way SMS communication from a single SMS inbox to interact with your customers and staff.

  • Check Purple Icon2-Way Messaging
  • Check Purple IconFree Incoming Messages
  • Check Purple IconBetter Customer Support
Screenshot of TopMessage's dashboard showing various pages and tools

TopMessage AI

Leverage TopMessage AI for quick responses, automatic correction of spelling and grammar errors, and optimization of SMS characters to save costs.

  • Check Purple IconTime Optimization
  • Check Purple IconContent Improvement
  • Check Purple IconError Reduction
Screenshot of TopMessage's dashboard showing various pages and tools

Automated Messaging

Automate SMS messaging directly from your inbox by scheduling messages, even when you're away from your phone or laptop.

  • Check Purple IconConsistent Communication
  • Check Purple IconTimely Responses
  • Check Purple IconStreamlined Repetitive Tasks
Screenshot of TopMessage's dashboard showing various pages and tools

Enriched Content

Enhance your text with multi-language and various character set support, including personalized data, emojis, and redirection links, to make your messages engaging.

  • Check Purple IconInteractive Messages
  • Check Purple IconEngaged Audience
  • Check Purple IconHigher Conversion Rates
Screenshot of TopMessage's dashboard showing various pages and tools

Analytics and Reporting

Monitor and improvise your SMS inbox analytics results, including delivery rate, click-through rate, response rate, and the number of closed conversations.

  • Check Purple IconEngagement Tracking
  • Check Purple IconLong-Term Planning
  • Check Purple IconActionable Insights
Screenshot of TopMessage's dashboard showing various pages and tools

Integrations with other apps

Integrate your SMS inbox seamlessly with other systems, like chatbots, CRMs, and customer support platforms. Use our built-in integrations to enhance workflows and data connectivity.

  • Check Purple IconStreamlined Workflows
  • Check Purple IconSeamless Connectivity
  • Check Purple IconData Synchronization
Screenshot of TopMessage's dashboard showing various pages and tools

Contacts Management

Easily save and manage new customer contact information directly from the SMS inbox to ensure easy and efficient responses.

  • Check Purple IconTargeted Campaigns
  • Check Purple IconIncreased Productivity
  • Check Purple IconImproved Customer Relationships
Screenshot of TopMessage's dashboard showing various pages and tools

QR Codes Generation

Generate QR codes with prefilled text, enabling customers to scan and start a conversation with you easily via SMS.

  • Check Purple IconIncreased Engagement
  • Check Purple IconConvened Access
  • Check Purple IconEnhancing Interactions
Screenshot of TopMessage's dashboard showing various pages and tools

Conversations Prioritization

Assign priority levels to each SMS conversation to swiftly resolve the most important conversations first.

  • Check Purple IconHandle More Conversations
  • Check Purple IconIncrease Customer Satisfaction
  • Check Purple IconAllocate Staff Efficiently
Screenshot of TopMessage's dashboard showing various pages and tools

Why Choose TopMessage for Your SMS Inbox

Free Incoming SMS

Receive unlimited free incoming SMS messages on all your business mobile numbers or shortcodes in a unified SMS inbox. This allows you to efficiently handle customer inquiries, opt-ins, and feedback in one centralized location.

AI-Powered Suggestions

Empower your team to focus on complex inquiries by leveraging TopMessage AI to generate responses for simpler questions. This improves operational efficiency and ensures prompt handling of all customer interactions.

Answer Correction

Utilize AI to enhance the spelling and grammar of your teams messages before they are sent out. This feature ensures that every message is aligned with your brand’s voice and minimizes the time your team spends editing.

Scheduled Messages

Maximize engagement by using advanced scheduling features to send messages at the optimal time for each customer. This proactive approach prevents the need for any "sorry for the late ping" messages.

Saved Responses

Optimize your customer service workflow with saved response templates. These templates allow you to efficiently address common issues, saving valuable time and maintaining consistent communication.

Prioritization Handling

Prioritize your SMS messages based on their importance and urgency. Once organized in your SMS inbox, you can address the most relevant and urgent messages first, ensuring timely responses to critical inquiries.

Case Study

Transforming Customer Engagement with SMS Inbox

In a competitive restaurant industry, a local eatery initially relied on email for customer support, resulting in minimal engagement and slow communication. Seeking a better approach, they switched to TopMessage's SMS Inbox. After three months, this transition boosted sales, generating over €10,000 with a conversion rate exceeding 20%. All incoming SMS messages were free, and operational costs were only €150, highlighting the cost-effectiveness and high ROI. The SMS inbox revitalized customer engagement and improved service efficiency.

Get Started with SMS
People having lunch in a restaurant that uses TopMessage for communication platform

FAQs

What is an SMS Inbox?

An SMS inbox is a centralized platform where you can receive, read, and manage SMS messages from your customers. With TopMessage’s shared SMS inbox, all communication is organized and accessible in one place.

How do templates work within the SMS Inbox?

Templates allow you to save common replies and reuse them directly from your SMS inbox app, helping you respond faster and maintain consistent messaging.

Can I use a shared SMS inbox with multiple team members?

Yes, TopMessage’s shared SMS inbox is designed for team collaboration. Multiple team members can access the same SMS message inbox, assign conversations, use shared templates, and respond in real time, ensuring no customer message goes unanswered. It’s ideal for support teams, sales departments, and any business that needs coordinated communication.

AI Text Suggestions:

Our SMS Inbox provides quick reply suggestions based on the context of your draft, allowing you to respond promptly and efficiently.

Spelling and Grammar Correction:

With TopMessage’s AI, spelling and grammar errors in your messages are automatically corrected, regardless of the language, ensuring that your responses are clear and professional.

SMS Cost Optimization:

Our AI optimizes the length of your SMS messages to fit within fewer SMS, helping you avoid paying for extra messages while maintaining effective communication.

What AI tools are available in the SMS Inbox to improve communication?

TopMessage AI offers automated reply suggestions, grammar and spelling correction, and message optimization to improve both the efficiency and quality of your communication.

Import Contacts from CSV or Excel Files:

  • Navigate to the contacts section of your dashboard.
  • Follow the prompts to upload a CSV or Excel file containing your contact list.

    • Directly Save and Update Contacts:

  • From your SMS inbox, you can save and update contacts directly.
    • Add the contact details and assign a label to categorize the contact for effective communication.

    How can I import and manage my SMS contact list?

    You can easily upload and manage contacts within the SMS inbox service, making it simple to personalize campaigns and track engagement over time.

    Can I integrate the SMS Inbox with other business tools?

    Yes, TopMessage integrates with CRMs, marketing platforms, and other tools via our unified API.

    Improved Customer Engagement:

    Engage more effectively with customers through their preferred communication channel.

    Increased Efficiency:

    Manage all SMS messages in one centralized inbox, allowing quicker responses and better organization.

    Ready to jump in?

    Optimize Your SMS Strategy - Utilize Our SMS Messaging Inbox for Enhanced Communication!

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