Optimize Communication with TopMessage's SMS Inbox!
Receive unlimited incoming SMS messages for free, manage, and reply from TopMessage's user-friendly inbox.
No credit card required
98%
of SMS messages are opened by recipients
90%
of SMS messages are read within 3 minutes
35%
of recipients click through message links
91%
of customers prefer SMS for customer support
Encourage Engagement by Implementing SMS Customer Support
The ultimate solution for streamlined SMS management
TopMessages SMS inbox is the central place for reading, responding to, and managing SMS messages received on all your virtual mobile numbers and short codes. It empowers you to streamline customer interactions and maintain one-on-one communication by gathering opt-ins and feedback from your subscribers. Additionally, it enables instant SMS customer support and addressing your customers' inquiries via the most accessible channel.
Effortless SMS Management with TopMessage's Inbox
With its intuitive interface and a suite of powerful features, including real-time notifications, leveraging AI-suggested responses, saving replies as reusable templates, prioritizing conversations, and effortlessly closing answered inquiries, managing your SMS conversations are simple and efficient. The platform offers easy registration and supports desktop use, ensuring seamless access and convenience. Experience seamless and efficient SMS communication with TopMessage today!
How It Works
Engaging with TopMessage on SMS Inbox
Steps
Get Your SMS Number
Subscribe to the Pro Plan for a local number, or create a Custom Plan with a phone number from your desired country. A virtual mobile number will be seamlessly assigned to your account based on your selection.
Share Your SMS Number
Publishing your phone number lets your audience know you are ready to receive SMS messages. Add a call-to-action button in your campaign, or provide a QR code or link to open your SMS number.
Receive and Prioritize
Get dashboard notifications of new SMS replies and prioritize conversations based on importance and engagement. Filter and sort high-priority messages to reply to them first.
Reply to Incoming SMS Messages
Use AI-suggested replies and saved templates to respond to messages promptly. Send them immediately or schedule them for later delivery to ensure efficient communication
Close Resolved Conversations
Effectively close and archive resolved messages to maintain an organized inbox and streamline communication workflows
Key Features ofthe SMS Inbox
Get started fast with our solutions
Dynamic Templates
Virtual Numbers
TopMessage AI
Automated Messaging
Enriched Content
Analytics and Reporting
Integrations with other apps
Contacts Management
QR Codes Generation
Conversations Prioritization
Dynamic Templates
Create and store templates in our library or instantly save replies directly from your SMS inbox to address common questions and streamline your workflow.
Personalization
- Direct Engagement
- Canned Replies
Virtual Numbers
Obtain multiple local or international virtual mobile numbers for two-way SMS communication from a single SMS inbox to interact with your customers and staff.
- 2-Way Messaging
- Free Incoming Messages
- Better Customer Support
TopMessage AI
Leverage TopMessage AI for quick responses, automatic correction of spelling and grammar errors, and optimization of SMS characters to save costs.
- Time Optimization
- Content Improvement
- Error Reduction
Automated Messaging
Automate SMS messaging directly from your inbox by scheduling messages, even when you're away from your phone or laptop.
- Consistent Communication
- Timely Responses
- Streamlined Repetitive Tasks
Enriched Content
Enhance your text with multi-language and various character set support, including personalized data, emojis, and redirection links, to make your messages engaging.
- Interactive Messages
- Engaged Audience
- Higher Conversion Rates
Analytics and Reporting
Monitor and improvise your SMS inbox analytics results, including delivery rate, click-through rate, response rate, and the number of closed conversations.
- Engagement Tracking
- Long-Term Planning
- Actionable Insights
Integrations with other apps
Integrate your SMS inbox seamlessly with other systems, like chatbots, CRMs, and customer support platforms. Use our built-in integrations to enhance workflows and data connectivity.
- Streamlined Workflows
- Seamless Connectivity
- Data Synchronization
Contacts Management
Easily save and manage new customer contact information directly from the SMS inbox to ensure easy and efficient responses.
- Targeted Campaigns
- Increased Productivity
- Improved Customer Relationships
QR Codes Generation
Generate QR codes with prefilled text, enabling customers to scan and start a conversation with you easily via SMS.
- Increased Engagement
- Convened Access
- Enhancing Interactions
Conversations Prioritization
Assign priority levels to each SMS conversation to swiftly resolve the most important conversations first.
- Handle More Conversations
- Increase Customer Satisfaction
- Allocate Staff Efficiently
Why Choose TopMessage for Your SMS Inbox
Free Incoming SMS
Receive unlimited free incoming SMS messages on all your business mobile numbers or shortcodes in a unified SMS inbox. This allows you to efficiently handle customer inquiries, opt-ins, and feedback in one centralized location.
AI-Powered Suggestions
Empower your team to focus on complex inquiries by leveraging TopMessage AI to generate responses for simpler questions. This improves operational efficiency and ensures prompt handling of all customer interactions.
Answer Correction
Utilize AI to enhance the spelling and grammar of your teams messages before they are sent out. This feature ensures that every message is aligned with your brand’s voice and minimizes the time your team spends editing.
Scheduled Messages
Maximize engagement by using advanced scheduling features to send messages at the optimal time for each customer. This proactive approach prevents the need for any "sorry for the late ping" messages.
Saved Responses
Optimize your customer service workflow with saved response templates. These templates allow you to efficiently address common issues, saving valuable time and maintaining consistent communication.
Prioritization Handling
Prioritize your SMS messages based on their importance and urgency. Once organized in your SMS inbox, you can address the most relevant and urgent messages first, ensuring timely responses to critical inquiries.
Case Study
Transforming Customer Engagement with SMS Inbox
In a competitive restaurant industry, a local eatery initially relied on email for customer support, resulting in minimal engagement and slow communication. Seeking a better approach, they switched to TopMessage's SMS Inbox. After three months, this transition boosted sales, generating over €10,000 with a conversion rate exceeding 20%. All incoming SMS messages were free, and operational costs were only €150, highlighting the cost-effectiveness and high ROI. The SMS inbox revitalized customer engagement and improved service efficiency.
FAQs
What is an SMS Inbox?
How do templates work within the SMS Inbox?
What AI tools are available in the SMS Inbox to improve communication?
AI Text Suggestions:
Spelling and Grammar Correction:
SMS Cost Optimization:
How can I import and manage my SMS contact list?
Import Contacts from CSV or Excel Files:
Directly Save and Update Contacts:
Can I integrate the SMS Inbox with other business tools?
What are the benefits of using an SMS-focused Messaging Inbox?
Improved Customer Engagement:
Increased Efficiency:
Ready to jump in?
Optimize Your SMS Strategy – Utilize Our SMS Messaging Inbox for Enhanced Communication!
