Develop relationships at scale using TopMessage’s SMS contact management tools

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TopMessage contact management with custom fields to personalize SMS and WhatsApp messages

SMS reminder message sent to contact about upcoming conference details.

Automated SMS notifying contact of taxi arrival time and location.

Personalized SMS sent to contact with monthly bank statement summary

SMS confirmation sent to contact for successful festival ticket purchase

Advanced SMS Contact Management with TopMessage

Build lasting customer relationships with TopMessage's advanced SMS contact management. Effortlessly create contact records, enrich them with detailed customer information, and categorize them for optimal organization and communication.

TopMessage sets a new standard in SMS contact management by offering unlimited contact creation and storage at no cost. You can easily import and export millions of contacts in a single click, and continuously update contact information to keep your database accurate and relevant.

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Key Features of SMS Contact Management

Create and manage SMS contact lists

SMS Bulk Contact Import

Enjoy seamless bulk SMS contact import through TopMessage using CSV or Excel files. Import up to 1 million contacts at once with ease. Use our sample file to include details like phone numbers, names, emails, and other custom information tailored to your audience. This efficient import process streamlines your SMS outreach and improves communication accuracy.

SMS Contact Segmentation

Organize your SMS contact list effortlessly with our SMS Contact Segmentation feature. Assign labels to each contact group based on shared traits such as behavior, location, or interests. SMS contact segmentation enables highly targeted SMS campaigns and significantly improves engagement rates.

SMS Contact Filtering

Enhance your SMS contact management with powerful filters. Streamline your contact lists to ensure clear, targeted SMS communication. Filter SMS contacts using labels or custom fields to sort and manage them based on specific criteria. This functionality is essential for optimizing sales, or support operations.

Custom Fields

Each SMS contact must include a phone number for message delivery. To further personalize communication and identify customers, create custom fields to capture details like addresses, birthdays, company names, and more.

SMS Contact Blocking

Prevent spam or unwanted communication by blocking inappropriate contacts using the Block Contact feature. Maintain a clean, relevant SMS list by adding or removing numbers from your blocked list as needed. This helps ensure only useful communication takes place.

SMS Contact Unsubscription

Maintain compliance and improve user experience with one-click unsubscribe links in your SMS campaigns. Automatically remove unsubscribed users from your list, or manage them manually. You can also allow users to resubscribe to future campaigns, giving them flexibility and control

SMS Contact Exporting

Gain full control over your SMS contacts by exporting them in CSV or Excel formats. Apply filters to export specific segments, or export your entire list. You can also choose to receive files via email. All export history is stored in the Contact Export section for easy access.

FAQs

What is SMS contact management?

SMS contact management is the process of organizing, updating, and maintaining contact information specifically for SMS campaigns. It includes creating, editing, filtering, and exporting contact lists with details like phone numbers, names, emails, and other relevant data. Effective SMS contact management enables businesses to send targeted messages, track preferences, and maintain data accuracy for better engagement.

How can I import SMS contacts in bulk?

TopMessage allows you to import up to 1 million SMS contacts at once using a single CSV or Excel file.

Go to the Contacts section via the sidebar.

Click "New Contact," then select "Import Contacts."

Prepare your file with all headers correctly labeled. You can also use our sample files for an easy upload.

Click "Browse File" and select the CSV or Excel file you want to upload.

Review the file to ensure all headers are present and formatted correctly.

Optionally, assign labels to help organize your contacts. Then click “Import”.

Track your progress via Contacts>Import.

How does SMS contact segmentation work?

Segmentation helps organize your contacts into groups based on shared traits like demographics, behaviour, or engagement.

To segment your SMS contacts:

Create labels with clear, descriptive names.

Assign labels to relevant contact groups.

Use these labels for filtering, searching, or sending SMS campaigns.

Can I create custom fields for my SMS contacts?

Yes, TopMessage allows you to save and access any personal details about your SMS contacts using custom fields. Add names, notes, birthdays, or any personalization data you may need.

How do I export my SMS contact list?

TopMessage enables you to export all your SMS contacts or groups of contacts via Excel or CSV file, so you can save a copy or import them into another application. To export your contacts:

Go to the Contact page from the sidebar.

Click on the Export icon at the top of the page.

Select the export type, either CSV or Excel. You can also choose to receive the file via email.

Track your export progress in the Contact > Export section.

Once the export task is completed, download the file to your device for further use.

How can I filter my SMS contacts?

TopMessage offers simple and effective filtering options for SMS contact management. To filter your contacts:

Navigate to the Contacts section from the sidebar.

Select the column you want to filter and click on the filter icon.

Enter the value you want to filter contacts by.

You will see the filtered contacts based on your selected criteria.

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Experience Seamless Messaging with TopMessage's Advanced Contact Management

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