TopMessage's Advanced Contact Management

Manage Contacts
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No credit card required

TopMessage contact management interface for adding, segmenting, and exporting contacts for SMS and WhatsApp campaigns
TopMessage contact management with custom fields to personalize SMS and WhatsApp messages
SMS reminder message sent to contact about upcoming conference details.
Automated SMS notifying contact of taxi arrival time and location.
Personalized SMS sent to contact with monthly bank statement summary
SMS confirmation sent to contact for successful festival ticket purchase

Centralized Customer Contact Management

TopMessage's customer contact management section enables businesses to record contact details and track interactions in a single, centralized platform. It helps small businesses enhance sales and service by leveraging a broader range of data.

Manage all your sales and marketing contacts without any additional fees, regardless of the number of active contacts.

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No credit card required

Available Channles

Customer Contact Management for SMS and WhatsApp

SMS Contacts

SMS Contacts

Enhance your business growth with effective SMS contact management

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WhatsApp Contacts

WhatsApp Contacts

Store and manage all your WhatsApp business contacts in one secure, easily accessible location

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Key Features of Contact Management

Manage Your Contacts with TopMessage

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Bulk Contact Import

TopMessage sets a new standard with its advanced contact import, allowing up to 1 million contacts from a single CSV or Excel file. Store unlimited data including phone numbers, names, emails and custom fields like city or job title. Use our sample file to organize your contacts, then upload easily. Our system tracks imports in real time and provides clear summaries of status and any issues.

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Contact Segmentation

TopMessage’s contact segmentation allows you to categorize and manage customers based on preferences, purchase history, and more. This targeted approach enables personalized communication across multiple channels, driving higher open rates and increased revenue.

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Contact Filtering

Simplify managing a large contact base by filtering contacts according to specific criteria. Create custom filters based on any data you need, including name, job title, or company. Make your marketing contact management efficient, quickly access specific groups and send targeted, personalized messages by applying multiple filters.

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Custom Fields

Go beyond basic contact information by creating custom fields to capture the data most relevant to your business. TopMessage empowers you to store detailed customer information such as street address, ZIP code, country, age, gender, and any other essential details, ensuring comprehensive and efficient contact management.

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Contact Blocking

Ensure your business interactions remain effective by keeping unsolicited messages at bay. Block spam numbers with a single click and easily manage the blocked numbers list in your TopMessage account. Add or remove numbers as needed to maintain seamless communication.

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Contact Unsubscription

Provide a great customer experience by enabling easy unsubscription and maintaining a clean contact list. Include opt-out links in your marketing campaigns to automatically unsubscribe numbers, or manage them manually in your unsubscription list. Streamline your marketing contact management while ensuring full compliance.

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Contact Exporting

Gain full control over your contacts by exporting. Contact exporting enables you to back up your contacts, or use in other applications. Export entire contact lists for SMS and WhatsApp at once, or apply filters to export specific segments. Receive exported files directly via email or access your export history in a centralized section to download them in CSV or Excel format.

FAQs

What is Contact management?

Contact management involves storing, editing, removing, segmenting, and exporting your customers' phone numbers and associated data in one centralized location. It provides flexibility by offering access to active, blocked, and unsubscribed numbers, along with communication history for specific contacts, ensuring all records remain accurate and up to date. You can also create custom fields and contact labels to categorize contacts based on specific criteria. Efficient search and filtering options help you manage individual numbers effectively for both SMS and WhatsApp communications.

How can I import contacts in bulk?

You can import a group of contacts for all messaging channels using a single CSV or Excel file upload – handling up to 1 million contacts with a single click.

How does contact segmentation work?

TopMessage contact segmentation helps you organize and manage contacts using groups and labels, allowing for personalized marketing and sales efforts that lead to better engagement and conversions.

How can I filter my contacts?

You can filter your contacts in TopMessage using the search bar and custom fields. For example, you can search by phone number, name, or filter by specific values in your custom fields like country, language, or customer type. This lets you quickly find and target the right contacts for your messages.

Can I create custom fields for my contacts?

Yes, you can create custom fields for your contacts in TopMessage. Custom fields allow you to store unique contact information and personalize your messages.

How do I export my contact list?

You can export your contacts from Top Message for backup or use in other applications. Choose to export all contacts or apply filters to export a specific segment.

How secure is my contact data with TopMessage?

TopMessage prioritizes privacy and security by complying with GDPR standards for personal data protection. Your contact files are encrypted both in transit (TLS) and at rest, ensuring the highest level of data security .

Get Started Today

Streamline Your WhatsApp Communications with TopMessage's Advanced Contact Management

Curly-haired girl sitting on the floor checking her phone for a “Thank You” message received for her subscription