Experience Easy Messaging with TopMessage's Advanced Contact Management

Manage Contacts with TopMessage

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TopMessage contact management interface for adding, segmenting, and exporting contacts for SMS and WhatsApp campaigns

TopMessage contact management with custom fields to personalize SMS and WhatsApp messages"

SMS reminder message sent to contact about upcoming conference details.

Automated SMS notifying contact of taxi arrival time and location.

Personalized SMS sent to contact with monthly bank statement summary

SMS confirmation sent to contact for successful festival ticket purchase

Improve Interaction Efficiency with TopMessage's Centralized Customer Contact Management

Enjoy unlimited contact storage in TopMessage’s Contact Management section — all at no extra cost. Everything you need for customer contact management is centralized in a single, intuitive interface. Easily organize contacts across multiple channels, import and export data seamlessly, and create effective strategies to maximize your outreach.

TopMessage provides a centralized platform to manage all your sales and marketing contacts along with their essential information. Whether running campaigns or managing customer relationships, TopMessage’s powerful contact management tools help you work more efficiently.

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Available Channles

Organize and Control Contacts Across Messaging Channels

SMS Contacts

Enhance your business growth with effective SMS contact management

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WhatsApp Contacts

Store and manage all your WhatsApp business contacts in one secure, easily accessible location

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Key Features of Contact Management

Effortless Contact Management with TopMessage

Bulk Contact Import

TopMessage sets a new industry benchmark with its advanced functionality for importing up to 1 million contacts effortlessly from a single CSV or Excel file. This powerful feature allows you to store unlimited contacts, including phone numbers, names, last names, email addresses, and other custom data such as city, job title, and company. All this data is managed through a centralized interface for seamless communication across multiple channels.

Contact Segmentation

TopMessage’s contact segmentation allows you to categorize and manage customers based on preferences, purchase history, and more. This targeted approach enables personalized communication across multiple channels, driving higher open rates and increased revenue.

Contact Filtering

Simplify managing a large contact base by filtering contacts according to specific criteria. Create custom filters based on any data you need, including name, job title, or company. Make your marketing contact management efficient, quickly access specific groups and send targeted, personalized messages by applying multiple filters.

Custom Fields

Go beyond basic contact information by creating custom fields to capture the data most relevant to your business. TopMessage empowers you to store detailed customer information such as street address, ZIP code, country, age, gender, and any other essential details, ensuring comprehensive and efficient contact management.

Contact Blocking

Ensure your business interactions remain effective by keeping unsolicited messages at bay. Block spam numbers with a single click and easily manage the blocked numbers list in your TopMessage account. Add or remove numbers as needed to maintain seamless communication.

Contact Unsubscription

Provide a great customer experience by enabling easy unsubscription and maintaining a clean contact list. Include opt-out links in your marketing campaigns to automatically unsubscribe numbers, or manage them manually in your unsubscription list. Streamline your marketing contact management while ensuring full compliance.

Contact Exporting

Gain full control over your contacts by exporting. Contact exporting enables you to back up your contacts, or use in other applications. Export entire contact lists for SMS and WhatsApp at once, or apply filters to export specific segments. Receive exported files directly via email or access your export history in a centralized section to download them in CSV or Excel format.

FAQs

What is Contact management?

Contact management involves storing, editing, removing, segmenting, and exporting your customers' phone numbers and associated data in one centralized location. It provides flexibility by offering access to active, blocked, and unsubscribed numbers, along with communication history for specific contacts, ensuring all records remain accurate and up to date. You can also create custom fields and contact labels to categorize contacts based on specific criteria. Efficient search and filtering options help you manage individual numbers effectively for both SMS and WhatsApp communications.

How can I import contacts in bulk?

You can import a group of contacts for all messaging channels using a single CSV or Excel file upload – handling up to 1 million contacts with a single click:

Create an Excel spreadsheet or CSV file with your contacts listed in the correct format. Use the sample file provided by TopMessage. Make sure each contact includes a phone number.

Go to the "Contacts" in your TopMessage account

Click on "New Contact" and select "Import Contact”

Choose the CSV or Excel file you prepared from your computer and upload it.

Preview your file within TopMessage to confirm the data is accurate and properly formatted.

Optionally, assign labels to your contacts to help organize them more effectively.

Click "Import" to begin. TopMessage will upload all your contacts into the system.

How does contact segmentation work?

TopMessage contact segmentation helps you organize and manage contacts using groups and labels, allowing for personalized marketing and sales efforts that lead to better engagement and conversions.

Navigate to the Contacts tab in your TopMessage account.

Click on "Label" in the left sidebar.

Select "Create Label” and name it based on criteria such as age, gender or location.

Assign the label toa group of contacts

Access the segment later by clicking on the corresponding label.

How can I filter my contacts?

TopMessage offers advanced filtering options that refine your contact lists and create targeted groups:

Filter by Segment: Click on the label name to view contacts under that label

Filter by Data Fields: use filters like first name, last name, email, or any other relevant field

You can also create complex filters using multiple criteria to narrow down your list based on specific conditions.

Can I create custom fields for my contacts?

Yes, you can create custom fields for your contacts in TopMessage. Custom fields allow you to store unique contact information and personalize your messages. Here’s how to create them.

Navigate to the Contacts section from your TopMessage account.

Click on "Data Fields" from the left side.

Click "Create Custom Field", then select the field name and type. Available types include text, number, URL, and date.

Once created, you can enter relevant data into the field for each contact. These fields can also be used for message personalisation.

How do I export my contact list?

You can export your contacts from Top Message for backup or use in other applications. Choose to export all contacts or apply filters to export a specific segment.

Go to the Contacts page via the sidebar.

Click on the Export button at the top of the contacts section screen and choose the format – CSV or Excel. You can also opt to receive the file via email.

Visit the Export section to track the progress. Once the task is completed, you can download the file to your PC.

How secure is my contact data with TopMessage?

TopMessage prioritizes privacy and security by complying with GDPR standards for personal data protection. Your contact files are encrypted both in transit (TLS) and at rest, ensuring the highest level of data security .

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Streamline Your WhatsApp Communications with TopMessage's Advanced Contact Management

Curly-haired girl sitting on the floor checking her phone for a “Thank You” message received for her subscription