WhatsApp Contact Management

WhatsApp contact management involves saving, filtering, and updating contact information such as phone numbers and customer details. This includes bulk imports, manual additions, label assignments for segmentation, and filtered searches. You can also export your contact lists to maintain control and flexibility in your communications.

You can import WhatsApp contacts in bulk by uploading a CSV or Excel file in the Contacts section of TopMessage. Make sure your file includes at least a phone number column, and optionally other fields like name, language, or custom labels. Once uploaded, your contacts will be added and ready to use in your campaigns.

Segment your WhatsApp contacts based on preferences, behavior, engagement, or any relevant business criteria to send more targeted messages. To create a segment, go to the "Contacts" section within TopMessage, click on "New Label" and enter a name for your segment, then select the contacts you want to include and assign them the label. You can access the segment anytime by clicking on the label name, which filters your view accordingly for more precise communication.

Yes. You can easily create custom fields to store relevant data such as "Appointment Date" or "Preferred Language." Choose the field type– text, number, date, or URL and use these fields to personalize your WhatsApp messages for better customer engagement.

Exporting your WhatsApp contact list with TopMessage is simple and efficient. Navigate to the "Contacts" tab in the sidebar, select the contacts you want to export or apply filters to export only specific groups. Click the Export icon and choose your preferred file format (CSV or Excel); you can also have the file sent directly to your email. Track your export in the Export section and download the file once it’s ready.