Automate SMS Workflows With TopMessage Webhooks

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Screenshot of TopMessage interface displaying SMS webhook setup and performance metrics.

Customer smiling at their phone after receiving an SMS triggered by a TopMessage webhook.

User checking an incoming SMS notification sent via a TopMessage webhook.

Team member reviewing SMS delivery and engagement data from a TopMessage webhook.

Person interacting with a two-way SMS initiated via a TopMessage webhook.

Create Flexible Workflows With TopMessage SMS Webhooks

Configure SMS webhooks to receive real-time notifications for the events you choose. This is how your app talks to TopMessage:

When a new SMS message arrives on your virtual number or when a message status updates (delivered, read, failed), TopMessage automatically sends a data payload to your webhook URL. Use this data within your application to trigger the next step in your workflow, such as sending an automated reply or logging the status in your CRM.

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SMS Webhook

Unlock the Full Potential of SMS Webhook Triggers

Automated SMS Workflows

Integrate TopMessage event data into your existing tech stack. Our webhooks trigger automated actions across your platforms when events you specify occur.

Dashboard displaying TopMessage SMS webhooks sending real-time updates for every customer request or message delivery.

Real-time Notifications

With TopMessage SMS Webhooks, your applications receive real-time updates for every customer request or message delivery.

Interface showing TopMessage SMS webhooks updating an app instantly when SMS statuses change, from pending to delivered or failed.

Webhook Trigger for SMS Delivery Status

Keep your app up to date automatically. Webhooks trigger whenever SMS statuses change, from pending to delivered or failed.

Screenshot of TopMessage dashboard delivering incoming SMS messages via webhook to a connected platform for centralized handling.

Webhook Trigger for Incoming SMS

Handle all customer queries in one place. TopMessage sends messages from your SMS virtual number to your platform via webhook

Diagram illustrating TopMessage automatically retrying failed SMS webhook notifications during temporary network or server outages.

Retry Mechanism

Even if a temporary outage occurs, TopMessage ensures all events are delivered by automatically retrying failed notifications.

FAQs

What are SMS webhooks and how do they work?

SMS webhooks let TopMessage send real-time updates about messaging events directly to your application. Whenever an event occurs, your endpoint receives a payload with all the relevant details. This eliminates the need for constant API polling.

How can I set up SMS webhook endpoints?

Provide your application’s URL in the TopMessage dashboard under webhook settings. Once set up, your endpoint will automatically receive data whenever a subscribed event occurs.

What events can trigger SMS webhooks?

Webhooks can be triggered by incoming messages, message delivery status updates, replies from subscribers, and campaign-related events. This ensures your system is always up-to-date.

How do retry mechanisms work for SMS webhooks?

If delivery fails due to network issues or temporary outages, TopMessage automatically retries using a scheduled backoff system. This guarantees no important events are lost.

What are the benefits of using SMS webhooks for message automation?

Webhooks provide real-time updates, reduce unnecessary API calls, and enable automated workflows. They keep your applications synchronized and improve responsiveness to customer interactions.

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