SMS & WhatsApp Marketing for Restaurants and Hotels
Send timely messages to your clients using SMS or WhatsApp - whatever they prefer! Manage reservations, confirmations, and guest communication for hotels and restaurants from a single platform!
Why Messaging Matters for Hospitality
Deliver Better Guest Experiences with TopMessage’s Instant Messaging
In today's mobile-first world, texting is a daily habit. The hospitality industry is embracing this shift to meet guest demands for instant information and seamless service.
We simplify hospitality text marketing and messaging by automating guest communication and centralizing SMS & WhatsApp conversations in a single platform. With this, we help you:
Reach guests instantly with SMS and WhatsAppAutomate reservation confirmations and remindersReduce no-shows with timely follow-upsManage guest conversations from a unified inboxPersonalize messages with templates and segmentationHow Hotels and Restaurants Use TopMessage
Send SMS and WhatsApp confirmations as soon as the reservations are made. Go even a step ahead - automate reminders to reduce no-shows!
Notify your guests about the schedule changes, table availability, or room updates promptly - let them not wait ever again!
Run targeted SMS and WhatsApp marketing campaigns for hotels and restaurants. Promote seasonal menus, special events, or exclusive deals!
Deal with guest questions, special requests, or changes easily and efficiently through a centralized TopMessage’s messaging inbox!
Automatically notify guests when they move on the waitlist, and when their point of interest becomes available.
Send follow-up messages asking about the experiences and requiring reviews or feedback to improve guest satisfaction and online reputation.
Key Features for Hospitality
Features That Power Hotels & Restaurants Messaging
SMS & WhatsApp Campaigns
Send bulk or scheduled hospitality SMS and WhatsApp campaigns with reliable delivery for confirmations, promotions, and updates.
Unified Guest Inbox
Manage all guest replies and conversations from hotels and restaurants in one centralized inbox (for both SMS and WhatsApp!).
AI-Assisted Replies
Set a standard with prompt responses to common guest questions, using AI-suggested auto replies.
Contact Segmentation & Management
Organize the contacts of your guests by visit history, preferences, or location for targeted communication
API & POS / CRM Integrations
Connect TopMessage with reservation systems, CRMs, or internal tools to automate guest messaging workflows.
Templates for Hotels & Hospitality
Ready-to-use templates for confirmations, welcomes, check-ins, and check-outs keep guests informed automatically.
Why Choose TopMessage for Hospitality
We Have Messaging Solutions Customized for Hospitality Teams
Fast and Reliable Delivery
Our platform ensures that your guests receive confirmations, reminders, and updates instantly on SMS and WhatsApp.
Simple Team Collaboration
Utilize our unified inbox to coordinate staff responses, assign guest conversations, and track communication history in a quick and easy manner!
Automation That Saves Time
Automate repetitive messaging tasks like reminders, confirmations, and follow-ups.
Scales with Your Business
TopMessage supports high-volume messaging, multiple locations, and growing guest lists with ease - when you grow, our platform grows with you!
Reclaiming Lost Hotel Bookings
20% Recovery Rate, 15% More Direct Bookings, Zero Extra Effort
When travelers abandon their reservations to hunt for deals on third-party sites, hotels lose out on direct revenue. To combat this, a boutique property used TopMessage to trigger a friendly, automated text message 30 minutes after a visitor left the checkout page. By sending a direct link back to the cart along with a small perk—like a free welcome drink—the hotel instantly recovered 20% of those lost reservations. By turning hesitant browsers into confirmed stays, the property bypassed expensive third-party commissions and could start welcoming more guests today.
Get Started with SMS
Got Questions?
In the blink of an eye (or very close to that!). All you need to do is - Create an account, import contacts, and you can start sending SMS and WhatsApp messages right away.
SMS requires no app. For WhatsApp messaging, guests only need WhatsApp installed on their phones.
By all means. Teams can collaborate, assign conversations, and manage all guest messaging from a unified inbox.
Yes. SMS and WhatsApp messaging are available in multiple regions, depending on carrier and WhatsApp availability.
Quickly connect with your guests
Build trust, Reduces confusion.
Elevate your guests’ experience with fast and reliable SMS and WhatsApp messaging.